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Program
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Collaborate and Influence Decisions More Effectively
MODULE
3
How to Provide Constructive Feedback
COINS Feedback Model by IDEO
Download Worksheet - How to Provide Constructive Feedback
SBI-C Feedback Framework
Write a Postcard to Yourself
How to provide constructive feedback
Exercise: Practice Giving Feedback
Exercise: Practice Receiving Feedback
Scenario 1 - Giving Feedback when neither side is hearing one another
Scenario 2 - Giving feedback to someone who keeps interrupting in meetings
Scenario 3 - Giving feedback to someone who was not prepared in a meeting
Scenario 4 - Giving feedback to someone who is defensive

Transcript
Exercise

Exercise: Practice Giving Feedback

Leslie Yang
Sr. Design Manager, Lyft

Pick Scenario 1 or 2. Choose who will be the giver and who will be the receiver of feedback. 

  • The receiver should practice being a little defensive (offer light pushback) about the feedback. 
  • The giver will take 8-10 min to write feedback using the SBI+ framework. The receiver will think about how to offer light pushback.
  • The listener will make notes and share feedback on their feedback if your group has time. 

Scenario 1: 

You observe two coworkers arguing to a point where neither side is hearing one another. One of the coworkers is agitated and continues to belabor their point despite the other wanting to end the conversation. The argument ends and both go their separate ways with the issue unresolved. How might you provide feedback to the one person who belabored the argument? 

Scenario 2: 

A colleague keeps interrupting you when you’re speaking in a meeting. How might you give them feedback on how it makes you feel? What would change look like?