Jilanna is a seasoned Chief of Staff and Operations leader with expertise in developing and managing Marketing, Product Design, and Creative Operations teams. She currently works at Zendesk where she has spent the last 8 years pioneering the development of the Design, Creative & Research Operations practices. She is passionate about designing systems, processes and experiences that help teams thrive. Most recently Jilanna has expanded her role to include Chief of Staff to the CMO, focused on driving business operations and leading strategic initiatives to ensure objectives across the Marketing organization are achieved.
Outside of work, Jilanna is involved in the Design and Creative Operations community in San Francisco, spending the last 2 years serving as the Bay area chapter lead for the DesignOps Assembly. She also enjoys cycling and hiking around the Bay area and spending time with her husband and four kids.
